Welcome to your new tenancy

We’re so excited to welcome you to your new property. Our goal is to make your tenancy smooth, stressfree, and enjoyable from day one. This page is your goto guide for everything you’ll need during your tenancy — from reporting maintenance to paying rent and getting in touch with our team.

Getting Started

Before you settle in, please make sure you have:

  1. Returned all signed lease documents
  2. Paid your first and second weeks rent and 4 weeks bond (to bond board)
  3. Collected your keys
  4. Completed your entry condition report within the required timeframe (1 week)

If you have any questions about your paperwork or movein process, our office is here to help.

Maintenance & Repairs

We understand that things can go wrong from time to time — that’s part of renting. The best way to ensure repairs are handled quickly is to report them through maintenance request form.

How to Report Maintenance

All Non Urgent Repairs
 Please submit all general maintenance requests via the form.

Include as much detail as possible and upload photos where you can. This helps us arrange the right tradesperson promptly.

Urgent Repairs

For urgent issues such as:

  • No power, gas, or water
  • Burst pipes or serious leaks
  • Blocked toilet (where there is only one)
  • Major storm damage
  • Dangerous electrical faults

Please first lodge the issue in a request form and then contact our office immediately:

Office:0243859564

Business Hours: Monday to Friday 9am-5pm / Saturday and Sunday 10am-3pm

After hours, call:

Emergency Line: 0404188379

If the situation is dangerous or lifethreatening, contact emergency services on 000 first.

Rent Payments

All rent payments are managed through TenantBase.

Rent is due in advance and must be paid on or before your due date.

How to Pay

  • Set up your preferred payment method in TenantBase
  • View your rent ledger at any time
  • Receive reminders and notifications

Please ensure your payments are kept up to date to avoid arrears.
If you ever experience financial difficulty, contact us as soon as possible — early communication is key.

Tenant Statements

We also need to add in the section tenants can access their own ledger, but I am not too familiar with this and will work with Kristy on it.

Contact Us

Our team is here to support you throughout your tenancy.

Office Details

📍 Address: 2/112 Terrigal Esplanade, Terrigal, NSW, 2260

📞 Phone: 0243859564

📧 Email: rentals@accomproperty.com

⏰ Hours: Monday to Saturday 9am-5pm

Looking After the Property

We ask that you:

  • Keep the property clean and tidy
  • Notify us of any damage or issues as soon as possible
  • Seek written approval before making any changes to the property
  • Be mindful of neighbours and local noise regulations

Routine inspections will be carried out during your tenancy, with appropriate notice provided in advance.

We’re Here to Help

Your home should be a place you feel comfortable and supported. We’re committed to open communication and prompt service, so please don’t hesitate to reach out if you need anything.

Welcome again — we hope you love your new home!