Owner FAQ’s

Please fill out the appraisal form (hyperlink to form). Once your property is assessed, we’ll provide a management agreement outlining services and fees. After signing, your property will be advertised to attract tenants.

We provide a rental appraisal based on current market conditions, comparable properties, and your property’s features. The appraisal is our best estimate of achievable rent.

No, it’s not necessary. Our team can conduct inspections and open homes on your behalf.

Our fees vary depending on the services provided. A detailed schedule is provided in the management agreement, including property management, leasing, and advertising fees. If you would like to discuss our fees, please reach out to our office and we can direct your enquiry to the correct staff member.

No. All fees are outlined upfront in your management agreement. Any additional costs, such as maintenance or legal notices, are discussed before action is taken.

Advertising costs are usually covered by the landlord. Our office will discuss the most effective advertising methods and associated costs prior to listing.

We screen applicants carefully, including reference checks, employment verification, and rental history. Our goal is to find reliable tenants who meet your criteria.

Yes. You are provided with information about shortlisted applicants and can approve the tenant before a lease is signed.

The time depends on market conditions, property type, and price. Our team works to secure tenants as quickly as possible while ensuring quality applications.

Rental income is collected from tenants and deposited directly into your nominated bank account, usually fortnightly or monthly, depending on your preference.

Routine inspections are generally conducted every 3–6 months in accordance with legislation to ensure your property is maintained and tenants are adhering to the lease.

Tenants report maintenance issues to our office. Urgent repairs are actioned promptly, while non-urgent requests are scheduled in consultation with you if necessary.

For non-urgent or high-cost repairs, we seek your approval before arranging work. Emergency or urgent repairs may be carried out immediately to protect the property or tenants’ safety, in line with legislation.

We monitor rent payments closely. If rent is late, tenants are contacted promptly, and reminders or formal notices are issued in accordance with tenancy laws.

Our team follows a structured process to recover arrears, including reminders, breach notices, and legal action if required. We keep you informed at every step.

Yes. We ensure smoke alarms, safety switches, gas, and other legal compliance matters are up-to-date and documented.

Any damage caused by tenants beyond fair wear and tear is documented, and we work to recover costs from the tenant’s bond or take further legal action if necessary.

A detailed condition report is completed at the start and end of every tenancy, with photos. This helps protect your property and bond claims.

Yes, you can nominate preferred tradespeople. For urgent or minor repairs, we may use our approved contractors unless instructed otherwise.

If a tenant breaks the lease, we follow legislative guidelines to recover lost rent, advertising costs, and other expenses. We also work to re-let the property as quickly as possible.

We monitor lease expiry dates and market rent conditions. Rent reviews and lease renewals are discussed with you prior to negotiation with tenants.

Yes. We provide periodic reports, including rent statements, inspection feedback, and updates on maintenance or tenant issues.

Yes. Our property management system allows landlords to view real-time statements, payments, and reports securely online.

Yes. Tenants must be given proper notice of inspections and the sale process. The tenancy continues until the lease ends unless the buyer and tenant agree otherwise.